Certified Implementation Specialist - IT Service Management
Free ServiceNow CIS-ITSM practice quiz — 300 original questions, 6 domains, 6 timed mocks, plus a blueprint-mapped guide to incident, problem and change.
New here? Start with the free quiz to find your weak spots, then take the placement check to get a study plan tailored to them.
In the baseline Incident state model, which state indicates that a fix has been applied and the incident is awaiting confirmation before closure?
- A. Resolved ✓
- B. Canceled
- C. In Progress
- D. On Hold
The Resolved state indicates that the resolution has been applied and the incident is pending confirmation/closure. In Progress (A) means work is actively being performed. On Hold (B) pauses work pending information or a third party. Canceled (D) is used when the incident was logged in error or is not valid.
Every question carries reasoning like this. All original, mapped to the public exam blueprint — no real or recalled exam items are reproduced.
What an Exam Pack includes
Every one original, with a full explanation and a blueprint reference.
Full length, weighted to the real blueprint, scored by domain.
Written to the published CIS-ITSM blueprint — all 6 domains.
High-yield recall for the terms and tables that get tested.
Percent-correct by domain, so you know where the gap is.
Drill a single domain, or work a dated plan to your exam date.
✓ Pass guarantee on annual All-Access — sit your exam during the year and if you don't pass, send your score report and we extend your access another year, free.
Build your study plan
Enter your exam date and we'll lay out an actionable, blueprint-weighted plan from today to test day — guide, flashcards, question bank, and all 6 timed mocks, scheduled.
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Exam blueprint & domain weights
What CIS-ITSM learners say
Frequently asked questions
300 expert-reviewed practice questions, plus 6 timed mock exams and 50 flashcards. The free quiz includes a 25-question sample.
No — and that's the point. Every question is original and mapped to the official CIS-ITSM blueprint, written to build well-rounded mastery of the whole certification. The aim isn't to memorize leaked answers (which violates ServiceNow's certification agreement and can get your credential revoked); it's to genuinely prepare you — so you pass the exam and walk away ready to apply these skills in real-world ServiceNow implementations.
It is weighted across 6 domains: Incident Management (25%), Change Management (25%), Request Fulfillment / Service Catalog (25%), Problem Management (10%), Knowledge Management (10%), Configuration Management Database (CMDB) (5%).
ServiceNow does not publish its cut score and it is not always 70%. We use 70% as a study-readiness benchmark only.
Independent study material. Not affiliated with, authorized, or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. Questions are original and mapped to the public exam blueprint; no real exam items are reproduced.